FAQ

Who are Noya?

Noya is a leading design studio based in Ahmedabad. Our philosophy is to blend the right balance of traditional designs with contemporary ideas. We have a loyal regional brand following. Noya’s Collections boast of high-quality weaving, best-in-class fabrics and trend-setting designs – a work of the Indian handicraft artisans made for the world.

What are the modes of shopping and payment you use?

We accept Visa, Mastercard, in Debit and Credit Card from Various lists of banks.

Do you retail through physical stores?

Our studio is in Ahmedabad. We are open from Monday to Saturday between 10 am to 6pm.

Noya
Opposite Drive-in cinema
Ahmedabad-380054

We, at Noya, also participate in fashion shows around the country showcasing our designs.

What is your return & exchange policy?

We hand-make every piece to suit your need, however, if you feel that the garment doesn’t fit well, we’d request you to ship us your piece back with a small note stating alteration requirements and correct measurements.
Alternatively, you can exchange the piece by shipping it back to us, but we’d appreciate a feedback and reason for the same.
To avail either of these options, the garment should be intact with all the tags and labels.
**We don’t provide a refund from our end.**

What are your shipping charges?

We ship in India with reliable courier partners. The prices will be charged fixed of Rs. 150 separately in the checkout section.

How soon will my order reach?

The order once placed, will take 10-12 days to reach your doorstep.

What if I like a piece that is out of stock now?

If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our webshop, we’d willingly customize it for you! 🙂

Do you have a separate online store for international orders?

We ship within India from our website.

How do I know you’ve shipped my order?

Tracking details will be mentioned in your dashboard when we ship your order.

Do you customize clothes? If yes, is it charged extra?

Yes, we customize for a perfect fit. We charge extra for basic length alterations, however if the piece requires to be entirely customized, the customization charges will be charged fixed of Rs. 500.

What is the procedure for getting clothes customized?

While placing an order, we have an entire section dedicated to customization. Fill in your details while placing the order and we will make your garment accordingly. Please note that customization charges i.e. INR 500 will be levied.

How do you promote sustainable and fair trade?

We believe in sustainable practice and are strong promoters of fair trade. Each of our pieces is handmade from scratch and crafted out of handloom cotton variants for supreme luxury and comfort.

From where do you source your fabrics?

We have our own weaver groups across the country. This ensures we are never late in our delivery.

How often do you come up with a new collection?

We launch a new collection every 1-2 months.