Return & Exchange

Before returning a product, it is very important for you to understand the hard work that has been put behind each product. All the fabrics are woven by the weavers in several villages in different parts of India. If the ordered piece doesn’t fit you in size, please ship it back with a small note of your size requirements, and send us an email at sales@noya.studio . If the style doesn’t suit you, we can offer you an exchange, provided the garment is unworn and intact with all the tags and labels. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher. In the event of an exchange, the buyer is responsible for return shipping fees.

If you wish to return/exchange a piece, please send us a mail within 2 days of receiving your order.

Please read item’s descriptions carefully and note sizes of products. Please also know that monitors are calibrated differently and colours, while may be close, may not be 100% accurate..

Please note by purchasing from Noya™ you as the buyer agrees to our shopping terms, conditions and policies.

 

Refund Policy

There is no refund policy. We strive to create the best garments possible. Refund will only steal our opportunity to serve you with our quality products. We will ensure that you get credits matching your payment so you can purchase a different product from us. But a customer can still avail a refund in following cases.

1. Shipment lost in transit while being delivered.

2. If the price, that you have been charged is higher than the price on our site.

 

Shipping Information

1. Domestic Shipping:

Shipping charges will be Flat Rs. 150, the amount will sum up at the checkout.

2. Delivery Time:

On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing an order, we would normally take 10-12 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your email regularly for such updates.

In case you need a garment by a particular date, please reach out to our team and inform us in advance.